With nearly 5,000 General-rated regions in Second Life, My best guess is that number will drop dramatically just before or just after kids are allowed. Expect a flurry of complains from irate parents for bad language and conduct, sexual innuendo, nudity (it happens by mistake as we all know), etc., etc. and possible civil and criminally legalities. This is a bad idea.
The hierarchy of support is online sources (KBs) followed by the forums for difficult and uncommon but solvable problems followed by bugs in the program (JIRAs) that can not be solves externally through other means. The first link in the chain is broken. To improve support in SL start with the support portholes databases so people and find relevant information about their problems (the KBs need tags). The navigation process within it needs improvement as well. Help in the KBs is simply hard to find. Second, make sure that available information actually works (Garage goes in, garbage comes