Bitterly Sweet

think the webiste is messed up. I'm also having the same issue... My rommate knows some of the lindens that work on the websites. I'll ask her to ping them about it.

A long time ago support and forum moderation were run by lindens and assisted with volunteers. During those days they would do exactly that. My roommates account one time missed a payment. they sent her an email warning that she never received, and Joppa Linden happened to notice that her account was about to be put on hold, sent her a kind im, and she had the situation resolved. That kind of service is what helped LL grow back in those days.