I am an active avatar in SL and I love my world and work there. Holding my account with no two-way friendly conversation would make me and many others frustrated. Is this what LL wish for? I can suggest, for some cases, LL brings support service avatars to settle a date with residents for a conversation to discuss the issue online inworld, a face-to-face meeting there. The LL avatar writes down the ticket and, perhaps, the issue can be solved as quick as (s)he talks. When you tell me that SL is the best vitrual digitized society net wide, it should be using methods and procedures equals to its reputation and creativity, don't you agree with me? You made real Second Life for us to experience which means you hold the same responsibilty and credibility we need for a good living as in our real Real Life which I am expecting. Do you think, my friends, this message will reach its further echo for actual quick respond?