Yes done all that followed and done it all twice🤔😕 I downloaded the 32 bit and the 64bit but.... In saying that when I did remove firestorm and then put it back on all my user name and passwords were still there... I done the fire wall thing not sure how to work that but clicked the fire storm and I had it on private and still didn't work so I put it on public still does not work loll I'm out of ideas concidering it did work 1 day and then the next day came and have not been able to get sound can't even hear my friends it's fully frustrating as I'm not used to this as imvu does not have voice.