To keep things short, I deactivated my account some time ago and, regretting it, I now wish to reactivate it again. (I'm posting from a different account) After submitting plenty of cases asking if it could be done through the mail, the answer remained, "Call us". And so I finally did. Gave them my account name, ready to answer the upcoming security questions. And then they asked me what my pass phrase was, stating that one had been installed on my account. I was confused. What pass phrase? I've either never done that, can't remember it, or Second Life themselves have placed a pass phrase on my account as part of the process of putting it on "Administrative hold", even though they told me they can't do anything with it now, so it seems they may not be responsible either... are they? Before I could ask more, they hung up on me. I figured I may be able to get more information from here. I think this may be the first time I've heard of a "pass phrase" for Second Life accounts. Can anyone tell me what the problem could be, and what I might be able to do from this point?