["Linden Dollar assessment"?]

6 minutes ago, Tristan Careless said:

@GrandDukeDylan Rothmoor - Yes, that is pretty much spot on how copybotting works. They get it, they use a program  to copy it exactly as it is, then they have an endless supply and can sell very low. It's an age-old scam. This is simply round Three for those of us who have been around for YEARS. That said, @Dessi Tyran - Copy Botting is not something you can FLAG for. You have no proof. You only have a suspicion. Raising this suspicion to LL through submission of a ticket is one possibility, to have them look into that individual; but who's to stop people from false accusations just to 'get rid' of competition? 

I, too, have received my monies back:

------------------------- Hello Tristan Careless,

Thank you for contacting us. Your case has been escalated to me for further review. I am sorry to hear about issues you’ve encountered regarding some recent Linden Dollar assessments from your account.

After conducting a secondary review, we have reversed the assessments totaling L$34698 from your account between the dates of 1/29/2020 - 2/3/2020. This should now be reflected in your Linden Dollar balance.

We apologize for any frustration and inconvenience this may have caused, and are working on improving this process to reduce the negative impact on our Residents.

Please feel free to let me know if you have any questions or need further assistance.

Sincerely,  ------------------------

Thank you LL for this. Truly. HOWEVER, is this a one-time thing? Dare I relist the millions of $Ls I unlisted and put myself at risk again? Are you implementing some of the tools suggested here? It's a shame it had to come to the measures taken to have it escalated and looked at. It's a shame that it took affecting YOUR [The Lab] bottom line to get the attention needed for ours. This does not restore my faith. The 'sorry for your luck' initial responses we all received do NOT restore faith. That said, it IS a step in the right direction and greatly appreciated. My hope is to see more safeguards in place. I am still a believer in the toggling of 'gift' eligibility. I understand it does not fix the problem, but it most definitely would help it. I cannot make the meeting today;  but please, if someone can will you please post what you learn here? I am holding off relisting until then. Thank you!

I knew you would be refunded!!! Who else is left now? 

["Linden Dollar assessment"?]

15 minutes ago, LuluFrue said:

This too happened to me. I recently sold a gatcha full rare set for L3600. Lindens took the commission from marketplace and paid the lindens; I log off and return to negative linden balance.
I have raised a ticket about this, I received no explanation and it is hard for me to top it back up with the exchange rate as I live in NZ. They said I should have received an email but I never did and I haven't heard anything about my ticket either

submit another ticket using the info from the above post! please repost when you get a response!

["Linden Dollar assessment"?]

2 hours ago, Patch Linden said:

Hi everyone!   I wanted to give you an update on what we’re working on.  

The assessment process is not one that is typically handled by the Governance or Support teams for Second Life, however, we are here to help with it.   As we continue to review the processes and policies that are currently in place with the team handling it, we have come up with an interim solution of putting a direct review process in place for anyone that has an assessment made to an account within our teams.  

If you’ve had an assessment levied against your account and would like to have our team further review it, please file a support ticket using Issue Type: Marketplace > General Marketplace Issues.

Rest assured that we are working on a way to make this process as painless, efficient and non-penalizing as possible going forward.  We appreciate your patience as we work towards that together with all of you.
 

does “Non-penalizing as possible going forward” mean you will NOT impose reverse charges on us due to fraud??

If so, we can start re-listing ..

If not, de-listing is the only remedy for now.

["Linden Dollar assessment"?]

40 minutes ago, connorboy26 said:

Has anyone else had the money returned to them by LL?

Hello connorboy26,

I have created this case to reach out to you regarding some recent Linden Dollar assessments from your account.

After conducting a secondary review, we have reversed the assessments of L$5490, L$2880, L$10980, and L$8010 (total of L$27,360) on and between the dates of 1/27/2020 - 2/1/2020 from your account. This should now be reflected in your Linden Dollar balance.

We apologize for any frustration and inconvenience this may have caused, and are working on improving this process to reduce the negative impact on our Residents.

Please feel free to let me know if you have any questions or need further assistance.

yes I did a few hours ago, still keeping my MP unlisted til they can assure our safety. 

Keep the reversals coming LL! 

["Linden Dollar assessment"?]

3 hours ago, GrandDukeDylan Rothmoor said:

I am still not relisting my MP things though until they start doing this for all let us know what measures they have implemented... Awesome for you though Marquis!

someone just posted they got refunded also. I just replied to Linden labs and ask them if there were safeguards being put into place on the marketplace before I put my items back on. I thanked them for noticing and doing what was right by the honest people of second life and also mentioned there was a very long list on this forum of people waiting for their returns.

but they know already because this forum worked and all of you are awesome!!

...... now what other mountains can we move??!! I’ll relish for the moment that it looks like we are all soon getting our lindens refunded. 

["Linden Dollar assessment"?]

7 minutes ago, GrandDukeDylan Rothmoor said:

Please post the email here

Dear MarquisdeSadeJustine Resident,
 

You can also reply to this email to add your comment.

Ticket comment 
Kristin Linden – 

Hello MarquisdeSadeJustine,

I have created this case to reach out to you regarding some recent Linden Dollar assessments from your account.

After conducting a secondary review, we have reversed the assessments of L$18,894 & L$4,396 (a total of L$23,290) on 1/27/2020 and 1/29/2020 from your account. This should now be reflected in your Linden Dollar balance.

We apologize for any frustration and inconvenience this may have caused, and are working on improving this process to reduce the negative impact on our Residents.

Please feel free to let me know if you have any questions or need further assistance.

Sincerely,

Kristin Linden
Supervisor, Support Operations
Linden Lab

["Linden Dollar assessment"?]

UPDATE:

I just received my reversed charges back from linden support!  As a group we have made our voices heard and I thank you all. Please post when you receive your reversed charges back. We still have mountains to move though, this cant happen again to anyone...ever. LL needs to implement proper security so we are all safe to sell our products. I do thank LL for listening and doing whats right for the honest people on second life.

Much appreciated. 

 

["Linden Dollar assessment"?]

37 minutes ago, Alma Draegonne said:

Hello, I did not know about this forum, and I have arrived here out of desperation, there have always been thefts of accounts and fraud of this type, but in less than a week almost 200K have been taken from my shop in complete gacha collections and no copy items. LL  He takes my money but does not return the items. The answer "due to the privacy policy, they cannot access other accounts to check the objects".

I mean they steal from me in a totally protected way.

LL should protect us, it is thanks to trade that the economy of SL is sustained.

I do not know what to do, I do not dare to continue selling items in my store...

Sorry my English.

You mean your MP store..yes?? If so DE-LIST until we can move forward with Linden Labs. 

["Linden Dollar assessment"?]

We are almost at 3000 views...spread the word to all your fellow gacha resellers...I’ve been posting in the gacha group chats about this situation. You should do the same or maybe NC’s to others. Lets see how wide spread these reverse charges really are. 

["Linden Dollar assessment"?]

Alwin Alcott...I was just recently a victim with 23k reversed within four days..didnt realize the severity of this problem and how long its been going on. But if the problem isn’t fixed..Ill be here but NOT on MP. 

["Linden Dollar assessment"?]

Delist, delist, delist your MP items, it’s as easy as a click of a button...that will get LL’s attention, lets hope. IF we don’t get our money back AND our items...put them inworld.

The commissions they take should already include insurance against this!

they’ve been saying the same crap for years about how they’re going to do this and how they’re going to do that. 

they’ve been blowing us off for too long...

 

["Linden Dollar assessment"?]

Insurance protection? We give lindens insurance payment so they don't stick us with reversed charges? Excellent thought. Sounds a bit like paying the mafia to protect your store tho....

["Linden Dollar assessment"?]

Connorboy26 delist your items on the MP temporarily. Its just a click of the button. Then just relist when this blows over...or sell inworld. I delisted after my 2nd hack.

["Linden Dollar assessment"?]

The biggest problem and it’s quite distressing is Linden labs has pass the buck to us to take care of their fraud, it’s completely unacceptable. If you’re going to reverse charges that I’m stuck paying, at least return my transferable items I lost; an 8f8 little treats full set, a nutmeg December eve full set, a DRD Vagabond  two full set with extras,  and a very expense retired Apple fall barbershop with the mystery rare. I want my 23K back or at the very least I want my full sets back. If these hackers are making new accounts to pass the transferables to ( this is what the fraud department told me when I called yesterday), they need to hold deleted accounts for a certain amount of time so that they can actually go back into the deleted account of the hacker and get our stuff. And yes transferable items should not be able to be gifted. They. are. transferable.

this is beyond distressing. 

["Linden Dollar assessment"?]

This is what I posted this morning throughout the gacha groups I belong to: 

I"ve recently been a victim of fraudulent linden purchases on my MP to the tune of 23K. I, like many others are stuck not only paying for these fraudulent purchases because Linden Labs has reversed the credits and charged them BACK to me....but they say they can not give me the original items back. I have unlisted my MP, you might think of doing that too w/your rares and full sets for the time being. Good luck and keep your MP safe. Marquisdesadejustine

Through the course of three days I have submitted a ticket, talked to billing and just now talked to the fraud department. The woman in the fraud department told me I agreed to this when I agreed to the TOS. I asked her to tell me what portion of the TOS she was referring to. She couldn't answer me. She could not recall the section verbatim.  

Soooo, I read the TOS...2x...this is what I found and I quote: "Linden Labs or its Payment Service Provider may halt, suspend, discontinue, or reverse any Lindex exchange transaction (whether proposed, pending or past) in cases of actual or suspected fraud, violations of other laws or regulations, or deliberate disruptions or interference with Second Life." Elsewhere in the TOS and I quote again: "Linden Lab determines that fraud or other illegal conduct is associated with the HOLDER'S account."

How am I the "HOLDER"? My lindens were purchased LEGALLY to spend on these gachas, to make these FULL SETS to place on the MP. At the very least, replace my items so I start from scratch. Why am I the victim? Why aren't you protecting the innocent like myself? Why are transferable items allowed to be "gifted"?.. they're transferable! Why are newbie avatars allowed to receive items or for that matter allowed to even purchase lindens without a "wait" period? How are people hacking into so many established accounts? Why am I out 23 THOUSAND LINDENS? Because you can't properly police your own business?

This is unacceptable. Sorry for the rant. 

Marquisdesadejustine