[Unable to List Recent Products in my Marketplace Store]

4 hours ago, Rhiana Innis said:

I'm getting the same problem, spoke to 2 friends of mine and they are getting it too, it's not just you

 

Also on every one of my listings old and new I have this -  SL folder name:The folder name failed to load. Refresh the page to try again.

it still lets me list the item but not sure why that error is constantly there, it's been like that for about a week. They do MP maintenance but it's not fixing the issues, just causing more.

I just started getting that message “folder name failed to load” yesterday 😣

["Linden Dollar assessment"?]

are you a gacha reseller? find the page in this forum that tells you who to contact, it’s Kristin who takes care of reversing charges for resellers. 

["Linden Dollar assessment"?]

18 hours ago, sashaspooky said:

I just received an email telling me a full set of Jian animals were sold and sent as a gift to a different party.  Went into SL to search for the account holder. and there is no record of that person.  Also checked the person who it was sent to, also no record.  This is the second time a sale was done this way with no record of either party involved and I never heard anything about the first instance, so if this is a hack job, the hacker has stepped up his game by using 2 alts to do the dirty work and just blitzing accounts for money and moving on using an alt to shop and transfer.  As with the first instance, I am hanging on to the notices incase there is an issue concerning it as time goes.  Just a warning, keep an eye on your sales notices.

Do you have the names blocked? You might not be able to find them in search if so.

["Linden Dollar assessment"?]

2 hours ago, Bitsy Buccaneer said:

You shouldn't have this concern, but the situation is what it is.

Bigger solutions like hacking reduction/prevention will take time to implement. In the meantime, your habits are allowing people to steal real life money from the Lindens. Can you at least recognise that?

And what “habits” are those? We are allowing people to steal real life money from the Lindens???? Thieves are hacking into established accounts when the people are off-line and using their credit cards to buy lindens. THIS is the problem, what are you not understanding? 

["Linden Dollar assessment"?]

1 hour ago, Alternate Monday said:

I think you have a different understanding of a traceable trail than I do.  It's not just the money trail from account to account (relatively easy to follow), there's also a huge digital trail that LL can follow (more difficult and complex, yet doable) through the marketplace and to different accounts.  So in no way is the trail "breaking" at any point; it just gets more complex.  

What is the point of talking about one minute aspect about this situation that is completely irrelevant anyways?  You talk about how sellers shouldn't put up their items because they facilitate money laundering.  That's so irrelevant and what do you think the marketplace was implemented for?  For people to put their items up for sale.  

Again, I reiterate, stop being useless.  Be productive and focus on the root of the problem, account security.  If we had account security, you wouldn't be talking about "money laundering" because hackers wouldn't be able to get into accounts as easily and stealing RL money.  Other games have forced users to secure their accounts; LL should do the same.  

Don't gaslight me.  We know what you meant.  Stick with it.  

Well said, and thank you 🙂

["Linden Dollar assessment"?]

LL should be putting safeguards in their system, they aren’t. They refund our money using the 10% MP fee they charge everyone for using it. It’s their biggest source of revenue, I don’t think they want the gacha community to pull their items off the MP, only for others to possibly follow (there is inworld you know), I’m sure they have done the math. Are you hinting, with that comment that we should be concern that it’s coming out of LL’s personal pockets?? Its their business, there are avenues that are faulty... fix the problem. 

["Linden Dollar assessment"?]

no one should have a large amt on their credit cards just sitting there...

["Linden Dollar assessment"?]

1 hour ago, Akira Mistwood said:

I did submit a new ticket. Thanks to those who messaged me with that suggestion

Akira, always submit a ticket to kristin under the marketplace issues section. She’s waiting for us. 😂😣

["Linden Dollar assessment"?]

send it in again but attn it to kristin.

["Linden Dollar assessment"?]

Anybody follow virtual secrets aka sl secrets?  Wow, lots of talk about some gacha scammers and their MP stores. Also a comment about what we should do about it... interesting read. 

["Linden Dollar assessment"?]

Just got my lindens back! Thank you Kristin!

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Well, I’m back 😣

Just got charged 854.00 from Linden Labs. Filed a ticket, Ill post with results! 

["Linden Dollar assessment"?]

are these no copy items? Personally i would take all of these out of ur MP and maybe reload them?  Call technical problems at linden lab. 

["Linden Dollar assessment"?]

3 hours ago, Alma Draegonne said:

Now I know, I read it a few days ago in this same forum, but when it happened I didn't know. Thank you!

Right now they returned the money that LL discounted me yesterday, for "fraudulent purchases."
Kristin solved it again  

 

you can block but in a short time they’re only going to be on someone else’s account that they hacked and they are only going to be sending things to a yet another fake account..it’s never ending... but it’s worth trying 

["Linden Dollar assessment"?]

18 minutes ago, Alyona Su said:

 

Linden Lab never refunds fraudulent L$ to anyone. I suspect they are making a special exception in these cases because 1) These people are not the creators of these items and 2) They are no-copy items. Thus, it is a genuine loss of real value: They spent, in some cases, a lot of money to obtain these items and intended to resell them for a profit (it's a lot like how Amazon works: independent resellers of stuff.)

So think of it this way: You find a rare painting at a yard, or estate-sale then put it up on Amazon to sell it. Someone buys it and you ship it to them. Then a week later, Amazon says the buyer was a fraudster, and then takes back the money they sent you to pay for that painting (or refuses to pay to to begin with.) Now you've lost that painting AND lost all the money you spent to get it and ship it because what you were paid was taken away (or are never paid.)

This is why I think Linden Lab is making a *very rare* exception to their policy.

Well then they might find out overtime that people have pulled out of the marketplace. I for one like many other gacha resellers are not going to take a hit from Linden labs just because they don’t feel like cleaning up all the fraud that’s going on. We simply cannot afford assessments AND the lose of our items. They won’t be passing the buck to me, I will choose just to sell inworld.  The marketplace is where linden labs makes most of their money, the more sellers the better for them, but yes, I suppose no copy items would and should have different rules to them.  

Your post has me thinking though if the majority of items on the marketplace are copy... then there’s actually not much reason to be overly concerned about fraud... 🤔 The charges might be reversed but you’re never out of your item.

["Linden Dollar assessment"?]

Well this is a gacha community forum,  I’m not sure what they do about copy items, I would guess if it’s a copy item you never actually lose it 😊 but if it was bought with fraudulent Lindens then they’ve been assessing the accounts and reversing the charges so we’re stuck with them which here lies the biggest problem. they do have the ability to give us our stuff back if they find it but if they refunded our money for the item they’re not going to give us the item back too

["Linden Dollar assessment"?]

36 minutes ago, Alma Draegonne said:

It happened to me the same, but it turns out that all departments do not work the same, I sent 4 tickets, and in the end they returned the money, you must send it to Marketplace> General Marketplace Issues.
There I sent 2, the first one was not answered, the second one solved it for me
Yesterday I sent another, since they removed about 47000l again.
I trust they'll give them back to me ...

they took money again Alma? what were the dates of the purchases, were these new hacks?

["Linden Dollar assessment"?]

1 hour ago, lina90900 said:

Dear lina90900 Resident,

We regret to inform you that the L$ recently sent to you may have been obtained through an unauthorized source. Per the Terms of Service and due to the manner in which the L$ were originally obtained, the L$ have been voided from your account.

L$2250 that was sent on 1/31/2020 have been assessed.

We understand the fraudulent Linden Dollars were used to purchase item(s) from your store. As stated in our Privacy Policy, we are unable to discuss another person’s account. While we cannot return the items to you, we can assure you every measure has been taken to secure the accounts and reduce the impact of this fraudulent transaction.

I could not even think that Linden lab withdraws money from users ' accounts for this reason. The thief came to the store and bought something .is the store or seller to blame? he doesn't know what the money is, does he? moreover, the payment itself is skipped by the market place system .it's a shame that this is a Gacha that is in one instance and often you collect it in small details from many parts that would collect the entire set .it is wrong that the seller is suffering. Punish the criminal, but not the seller . After all, it turns out that we were also robbed, taking both goods and money . This is not fair, and I would be happy if Linden lab got either the money or the kit back.

 

 

1 hour ago, lina90900 said:

Dear lina90900 Resident,

We regret to inform you that the L$ recently sent to you may have been obtained through an unauthorized source. Per the Terms of Service and due to the manner in which the L$ were originally obtained, the L$ have been voided from your account.

L$2250 that was sent on 1/31/2020 have been assessed.

We understand the fraudulent Linden Dollars were used to purchase item(s) from your store. As stated in our Privacy Policy, we are unable to discuss another person’s account. While we cannot return the items to you, we can assure you every measure has been taken to secure the accounts and reduce the impact of this fraudulent transaction.

I could not even think that Linden lab withdraws money from users ' accounts for this reason. The thief came to the store and bought something .is the store or seller to blame? he doesn't know what the money is, does he? moreover, the payment itself is skipped by the market place system .it's a shame that this is a Gacha that is in one instance and often you collect it in small details from many parts that would collect the entire set .it is wrong that the seller is suffering. Punish the criminal, but not the seller . After all, it turns out that we were also robbed, taking both goods and money . This is not fair, and I would be happy if Linden lab got either the money or the kit back.

 

 

3 hours ago, Tristan Careless said:

annnnnnnd the assessments start again. Just relisted some items of lesser value to see if it continues. Will follow the protocol laid out by Patch and contact Kristin, personally, if I don't get the same result this go around. Sigh. Glad to see my new friends, as well as my very old, best ones, have been refunded. It's a good day and I'm heading to the hot sun. Peace out!

 

3 hours ago, Tristan Careless said:

annnnnnnd the assessments start again. Just relisted some items of lesser value to see if it continues. Will follow the protocol laid out by Patch and contact Kristin, personally, if I don't get the same result this go around. Sigh. Glad to see my new friends, as well as my very old, best ones, have been refunded. It's a good day and I'm heading to the hot sun. Peace out!

omg.. let us know how it works out.. 🤔

["Linden Dollar assessment"?]

On 2/4/2020 at 10:38 AM, Patch Linden said:

Hi everyone!   I wanted to give you an update on what we’re working on.  

The assessment process is not one that is typically handled by the Governance or Support teams for Second Life, however, we are here to help with it.   As we continue to review the processes and policies that are currently in place with the team handling it, we have come up with an interim solution of putting a direct review process in place for anyone that has an assessment made to an account within our teams.  

If you’ve had an assessment levied against your account and would like to have our team further review it, please file a support ticket using Issue Type: Marketplace > General Marketplace Issues.

Rest assured that we are working on a way to make this process as painless, efficient and non-penalizing as possible going forward.  We appreciate your patience as we work towards that together with all of you.
 

Haven’t heard from Akira Mistwood, rasterscan, nikilei, tonk tomcat, xharay, fneil8, & lulu frue as to whether or not they got there refunds. I hope their aware of the update! I’ll find them inworld and let them know. 

How many of you re-listed your MP? I’m still nervous to. 

 

["Linden Dollar assessment"?]

Who else hasnt gotten their lindens back? sashaspooky? 

["Linden Dollar assessment"?]

grats Alma! yes I’m keeping my MP de-listed for now too.

["Linden Dollar assessment"?]

14 minutes ago, Akira Mistwood said:

Very gratifying to hear that people are getting their cases reviewed and funds returned!  

Did you get yours? Patch Linden posted specifics on putting a ticket in. Think its on page 9. 

["Linden Dollar assessment"?]

53 minutes ago, sashaspooky said:

Thank you for replying.  I have been hit hard over the past few days, do I now have to submit tickets for the past two items or resubmit for all 4.  I did not bother with the last two since all I got was the "TOS" standard reply for the first ones

 

read patch lindens post here , he tells you how to address the ticket.

["Linden Dollar assessment"?]

14 minutes ago, Alma Draegonne said:

I have already done it, I have 3 tickets in 2 days... I keep insisting

are you putting the correct words in? see patch lindens post he tells you how to address the ticket

["Linden Dollar assessment"?]

35 minutes ago, Alma Draegonne said:

BradleyH Scout –

Hello Alma Draegonne,

 

Thank you for contacting the Account Security team. We understand your concern regarding your recent Linden Dollar assessment.

 

I do understand your frustration. However since the items were purchased with Lindens that  were obtained through unauthorized and fraudulent activity within Second Life. Pursuant to Section 3.1(ii) of the Second Life Terms of Service, the Linden Dollars received by your account are now void and must be removed. Accordingly, we have assessed the Linden Dollars against your account, and you should see this reflected in your Linden Dollar balance.

 

We understand the fraudulent Linden Dollars were used to purchase item(s) from your store. As stated in our Privacy Policy, we are unable to discuss another person’s account. While we cannot return the items to you, we can assure you every measure has been taken to secure the accounts and reduce the impact of this fraudulent transaction.

 

Thank you for your cooperation and understanding in this matter.

 

Best Regards,

 

BradleyH Scout

Account Security

Linden Lab

Sincerely,
Second Life Support Team

This is the answer I just received, and they don't give me anything back ...

file another ticket! read patch lindens post in this forum