I gave someone a bad review, but it was removed and I was not refunded. They flagged my review, I presume, and had it removed however I was not contacted and I only found out by accident when I saw the item again while looking for other products. I was partly to blame because I didn't read the whole description but I was genuinely unhappy with the product and the way I was treated. I would love to tell you the designers but I think they have more friends than me. Until you experience something like this it feels like a two way street but it is not. SL BUYER BEWARE.