I filed a ticket on failed delivery, the failed delivery was on the 8th. I filed the ticket on the 10th. So far LL have just given me no help and have now (since the 17th) stopped answering my comments / questions in the ticket. The item cost 2000L$ and that, to me, is not just some small amount. Since filing a ticket seems to do nothing, is there something or someone else at LL you can contact when the "hired help" doesn't seem to be able to help?