I have filed an AR with Linden Labs. They said to get a hold of Hendrik. Problem is, he does *not* reply to any messages or notecards! I asked for a refund through LL for the AO systems both my wife and I bought, and LL refuses to intervene.
Henmations has had major webconfigure issues for some time now, with no end in sight. Now, their website lost its hosting; it is unuseable. Linden Labs will do NOTHING about it, and allows this once respected brand to continue defrauding people of staggering amounts of Lindens.
I know I can take the animations out and put them into another AO, but I bought the AO to work, not have to spend another chunk of change on another decent-quality AO. I liked Henmations and used them for years. Now, I try and tell anyone I know to avoid them at all costs.
Sure, their animations work, but their AOs and other web-controlled items are dead in the water. Maybe if enough people file AR's with Linden Labs, they will see the issue and suspend all Henmations activity!