The other day, I purchased a sofa from the Marketplace. It is supposed to be scripted (described as a "couples sex sofa"), but there is nothing inside the sofa's contents, nor did any notecard, or instructions come with the item - it wasn't even boxed. Without any information, other than the seller's name on the page where I bought it, how do I contact them to either have the purchase exchanged for a working one, or a refund (which defeats the object really; I still want a couples sofa that works)?