I had the same issue for a month or so, My internet connection is excellent, all my drivers are updated... I even tried run as administrator.. nothing seemed to work( using Internet Explorer). I went to this site and downloaded the sencond life viewer... now i can play the game. try donwloading this and allow it to install... oh and try using firefox to download from, alot of site downloads will work only with Firefox. http://secondlife.com/support/downloads/ this is the second life viewer. Good Luck, I hope it works.