I believe your customer support is absolutely disgusting if I'm honest. For example:
Camera Spin issue with new viewer I had. I opened a case on 09/02/2010....and wait for it...I had no response until...02/11/11!!!!!!! The case was closed on 04/22/11 after you were unable to resolve the issue. I have tried everything. I refuse to pay out any cash to fix YOUR BUG and all you keep saying is I am a basic member and refer me to SL Answers and Jira.
Firstly, Jira was created for residents to feel productive about bugs and issues they have, whilst you completely ignore them as they are classed as 'Minor' bugs. You wont fix them at all, you'll just keep bringing out new versions until the bug finally fixes itself...Or till the resident gives up and waves goodbye SL.
A jira file was opened on 02/05/2007 about this issue and to date, not assigned, unresolved and awaiting response.
What pee's me off more than anything is that you tell me I have to pay for premium membership to get any kind of help what so ever from you. Do you not take into account the age of the resident? I have been in SL for 4 and half years now and I have stuck with SL threw sculpties, flexi hair, major crashing problems, age verification and 'adult content' segregation. Yet you won't do the same for me? No, Im not a premium account holder at the minute, I have been though and still you have not resolved my initial problem. I have put hundreds of pounds into SL over my residency and you refuse to help me. Where as a complete newbie, on day 1 can contact you if they have purchased a premium account and get things sorted within 5 days.
I will gladly make a donation to your precious little Linden Lab bank account if you fix my problem. But paying before I even know if you can fix it or not??...in the nicest possible way...bugger off! You wouldn't pay any RL repair man if they turn round and say "Well....pay me and I'll have a go". No...you pay when the job is done!
I am disgusted this is how LL treats those loyal, committed residents.
So...to summarize...SL customer service...pretty much...sucks mega prims!