My friend can't reactivate his account, even after being helped here

[Jakkon Daamas]

Hello there ^^

My friend, dextenaortive Resident, tried to reactivate his account. He made a case here on SL support and had been told to ask for a new password in his account managment on secondlife.com. As he did, he recieved this message:  

Your account is currently on hold. You will be redirected to submit a support case in 10 seconds. If you would like to sign in with a different Second Life account, please click Logout.

He asked for my help for the fact, his english in poor (well, mine is really not good at all, but better than him ^^). Someone can help him out?

Thanks

 

EDIT: all you answered is correct, but he already did those steps, and was already contacted by LL support who told him the account was activated. But as he tried to change his pass, he got that message again.

[valerie Inshan]

These are the steps your friend should follow. Good luck!

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F

[LoveAngeL Lyre]

Hello Jakkon and welcome to SL Forums. Please check out the following link:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold

and inform your friend how he can deal this issue. He has to submit a new ticket.

Alternatively he can call directly LL at (866) 476-9763

Good luck.