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lost name and password. i tried retrieving it via e-mail and its my old account.


Zeeleah
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obviously i've had 2 accounts before and one password goes to one email and one user name goes to the other e-mail. but both are old ones that i never use anymore. my new account (if i remember correctly) is BlaiseMorgan. but i can't get into it because it says i am registered as an old account. what do i do? 

 it says that it cannot find the username i entered...its not that i have just forgot my password...its that because i used the same e-mail address for both it is only letting me log in as one (the old account) and not the new one. because the ip address and blah blah...

maybe if i cancel the old account? i mean i am still getting e-mails from my newer account.... ugh so frustrating...

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Hello Zeeleah and welcome to SL Forums. From http://community.secondlife.com/t5/English-Knowledge-Base/Account-credentials/ta-p/700017

What to do if you forget your password
If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

You can submit a ticket here: https://support.secondlife.com/create-case/

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