Not reseiving gefts that were sent

[MystyKnight1488304595]

hi on december 15th I send Dragos Snowbear a gift and he didnot get it what can i do to get the money back or have it sent. on my invoce it says its delvierd but he never resevied it what can we do

[LoveAngeL Lyre]

Hello MystyKnight. You have 2 options:

a)Contact the merchant: Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant describing what was happened and asking politely for redelivery.

b)Contact support: Submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name of the item that failed to be delivered and wait for a reply.

 

[valerie Inshan]

It's a known bug. You may add your voice to this JIRA. See this:

http://community.secondlife.com/t5/Inventory/Why-I-lately-never-receive-inventory-sent-to-me-offline-when-I/qaq-p/1304201