didnt receive my item/....was on then crashed

[LoveAngeL Lyre]

Hello pink. You have 2 options:

1. Contact the merchant: Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant describing what was happened and asking politely for redelivery.
2. If you don't get a reply by the merchant, you can submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

EDIT: Forgot to day. Remove resident's name. It is against Community Guidelines

[LoveAngeL Lyre]

Hello pink. You have 2 options:

1. Contact the merchant: Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant describing what was happened and asking politely for redelivery.
2. If you don't get a reply by the merchant, you can submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

EDIT: Forgot to day. Remove resident's name. It is against Community Guidelines