I'm having trouble with purchasing Lindens. I've tried in world and through the website. Any ideas

[Caralea]

I have a card on file through the website but keep getting an error when I try in world that says I don't have one on file, please submit one.  When I try to purchase through the website, it cancels itself out saying it failed or took too long...

 

Any ideas?

[LoveAngeL Lyre]

Hello Caralea and welcome to SL Forums. I copy my answer i gave a little earlier for a similar question:

... Difficult really to say exactly what is wrong. Many residents here daily report Billing issues. The best you can do is to contact Billing Support to speak directly with someone of LL's support team. Other options could be:

• Toll-Free Support Number for UK, Germany, France, Japan, Spain, Brazil, and Portugal: +0080071237123
• Customer support phone number (All Countries): +44 2033620268
• Email: support@payments.secondlife.com