iam trying to add a new credit card to my account and it keeps ssaying it failed

[Endora McAndrews]

Why if i know this a new account with funds is the clobal connect keep rejecting it?

[LoveAngeL Lyre]

Hello Endora. There are many reasons for a credit card failure. Difficult to answer what exactly is wrong:

• The credit card number was entered incorrectly.
• The billing address was not entered or was entered incorrectly. It should be the same address that appears on your bill.
• The name on the card was not entered or was not entered as it appears on the card.
• The credit card is not in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, Discover, or PayPal).
• The CVV (3 digits on the back, or 4 digits on the front for AmEx) was not entered or was entered incorrectly.
• The card is expired, or the expiration date was entered incorrectly.
• There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
• Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
• The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
• If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).

If none of the above applies to you, contact your credit card provider to determine the cause.

If you can't fix the problem contact LL's billing team directly using the phone numbers on the Billing Support page.

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

Good luck.