I found out I was banned unfairly by accesses sl by a machine lan house, ip ban

[brunaland]

I honestly don't understand it the case that I sent "Case: 01211765"

I reported that I was unfairly banned because I accessed the second life in hostname of lan house, I discovered also that this ban was unfair because other people committed abuse on that machine, people who committed abuse was banned and I also was banned by accesses a second life people who committed abuse machine in the world second life, please if you need information but warns meI'm very sad.

[LoveAngeL Lyre]

Hello brunaland and welcome to SL Forums. As reported in http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109  If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

In addition you can use the toll free numbers to contact directly LL although they are most for billing issues. Several users got help this way. You will find them here:  https://support.secondlife.com/billing-support/

Alternatively mail to support@secondlife.com.

Good luck.