The items I bought are not showing up

[Lollypop289]

When I bought a some items you know how there in the a box at the bottom and you have to press keep well its not popping up HELP PLEASE!

[LoveAngeL Lyre]

Hello Lollypop and welcome to SL Forums. Sometimes when you buy stuff in world the pop up window where you have to click "Keep" isn't appeared and instead you get another pop which informs you that a folder created in your inventory. You just click OK.

At first open the second tab of your inventory called "Recent" and check out if you can find the items there. Usually you see boxes. If you reloged, look into the folder called "Objects" in your main inventory.

If you are sure that you can't find them and you bought them by Marketplace, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchase have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, you can start to worry. Then the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply.

Alternatively try to contact the merchant in world. If it is no possible, take a copy of your  last purchase (there you see the name of the merchant) --> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant  describing what was happened and asking politely for redelivery.

If your bought them in world go back to the store and find the owner or a manager there, reporting what was happened. If you can't find someone, open your dashboard --> Account --> Transaction History --> copy your last transactions and repeat the same process as i described

Good luck.