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Retract my recent Second Life Premium Membership payment for $72.00, no authorization was given.


Liz Iridescent
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Membership is automatically renewed. If you don't want to renew, you have to downgrade before the renewal date.

You can try calling Billing, but I wouldn't count on a refund.

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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Membership is automatically renewed. If you don't want to renew, you have to downgrade before the renewal date.

You can try calling Billing, but I wouldn't count on a refund.

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
  • Like 1
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You should have received an email from Linden Lab two weeks before the renewal date, which includes this comment:

We'd also like to remind you that your Second Life Premium Annual Plan will be renewed on [month:day:year], at which time you'll be charged $72.00(USD).  You don't need to do anything; renewal and billing are automatic.

That was the time to downgrade to Basic if you didn't wish to continue Premium or you could have changed to a monthly or quarterly plan from annual. Try what Griffin suggested anyway.

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