cannot get on

[Alixandra Vyper]

keep getting the -We're having trouble connecting. It may be the SL grid or your internet connection- 

account has been inactive for a long time, just upgraded to premium and got a house. have not been able to log in at all 

log in screen not showing the location drop down to the right either

[Luc Starsider]

Check your firewall to see if the SL application or related processes have been blocked. (I'm not sure how to do this myself, but it is a possible cause). Also, make sure your internet connection is up to the task keeping in mind that SL is very demanding on both speed and quality for the connection. Check your speed and quality by running the tests at http://www.speedtest.net/ and http://www.pingtest.net. If you are on a wireless network, try connection using a cable. 

- Luc -