Viewer won't load

[LesVamp]

So I thought I'd revisit SL after a few years and downloaded the new viewer with a new account and logged and started collecting some freebies. My internet froze (router has DNS problems on occasion) so had to restart my router. closed SL and re opened and it freezes on the "initialising VFS ..." screen and then asks me to send a crash report. Have uninstalled and reinstalled and restarted but still nothing. Help Please!

[Thinkerer Melville]

These may relate to your problem:

DNS not resolving host name. Mac problem, rare. Possible fixes

http://virtualoutworlding.blogspot.com/2011/06/kit-dns-not-resolving-host-name-mac.html

 

Get logged out a lot? Check your router

http://virtualoutworlding.blogspot.com/2011/01/kit-get-logged-out-lot-check-your.html

TKR

[LoveAngeL Lyre]

Hello LesVamp. It is a known problem. Usually it get fixed if you clear your cache manually:

(XP) - C: \ Documents and Settings \ (USER NAME) - Application Data \ SecondLife and
C: \ Documents and Settings \ (USER NAME)\ Local Settings \ Application Data \ Second Life

(Vista) and (Win 7) - C: \ Users \ (USER NAME) \ AppData \ Roaming \ SecondLife and
C: \ Users \ (USER NAME) \ ApplData \ Local \ Secondlife

Log out and delete everything in those folders and restart first your computer and after the program. Usually the folder Appdata is a hidden folder. (Windows Tools \ Folder Options \ View & enable Show Hidden Files/Folders)

Have in your mind that if you clear your cache manually you will lost all your private conversations which are saved in your computer. To avoid it copy the folder with your username in the folder Secondlife in another position in your hard disk.

If you have more that 1 viewers installed in your computer, you must to do it for all following the same paths in your hard disk.

For example C: \ Users \ (USER NAME) \ ApplData \ Local \ PhoenixViewer

If the problem remains, download a previous edition of Viewer 2, http://wiki.secondlife.com/wiki/Supported_Viewers and set your your software updates NO to be installed automatically. (Preferences --> Setup --> Hardware).

Good luck.