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Help with my genus baby face



For some reason when i apply the genus baby face mocap a grey hair base pops up on the head that i cant get off at all, i tried the refresh texture  button but that didn't work i've even tried to put hair over it and that still doesnt work should i just re buy it or what should i do ? Because even when i delete the item and restore it back it doesn't help and it seems like no one else is having the problem when i try to search it 

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