Undelivered Item

[Gerstley Quinnell]

A customer bought two items from me at the same time, as part of the same order. One was delivered, the other not. The wiki says to wait a day and see if it resolves itself. It has been more than a day. The item still says "Undelivered," "Not Paid," and "Not available for redelivery."  Things like this happen too often and it's very frustrating. The wiki doesn't say what to do if the problem doesn't resolve itself within a day. Any help would be most heartily appreciated.

Thanks,

Gerstley

[LoveAngeL Lyre]

Hello Gerstely. LL reports:

Slow deliveries
If a delivery is taking longer than usual, please wait up to a day for this to correct itself. There are several interrelated causes. We are currently working towards a faster and more reliable Marketplace system.

If you see a line that says, "[iTEM NAME] Undelivered [L$PRICE] Not paid Not available for redelivery," the items may be in the process of being delivered. Wait for a day, then check your transaction history again.

I checked out your profile in world and i saw that you are a premium member? If yes, the best you can do is to use the Live Chat. Second option, submit a ticket.