Failed Delivery

[Tiara Beningborough]

I purchased several items and received a "failed delivery" notice. I was still charged for all of the items. Will my orders be re-sent or my account credited so I can re-order?

[LoveAngeL Lyre]

Hello Tiara. Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant(s) got payed --> Take a copy of your last purchases --> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery. Alternatively: Dashboard --> Account --> Transaction History --> copy your last transactions and repeat the same process as i described

[Cabbage Acanthus]

LoveAngel covered the procedure pretty darn well.  You need to do that because odds are the seller will never know that you did not get the item unless you tell them by sending them that notecard.  Most sellers are pretty good about re-sending you an item if they can verify that they were indeed paid for it.  They do that by checking their transaction history using the information you send them in that notecard. 

It's really helpful to send that notecard because (if they are doing well) the seller may have numerous tranactions to go through to find yours so if you let them know exactly when said transaction took place, it makes it easier for them to find it.

Good luck!