unable to connect to grid on laptop

[Mara Belavidorico]

hey everyone, I just installed SL on a second laptop. SL runs just fine on first lappy (albeit slow coz i have a bad graphics card, which is what prompted me to use an older laptop, but the laptop has a MUCH better graphics card that will let me run things on high setting or ultra as opposed to low setting that my current lappy allows).

 

Anyway, i installed official viewer, plus phoenix, and a few other 3rd party viewers, and all give me same error message after i open it and try to log in: "Unable to connect to the grid. Despite our best efforts, something unexpected has gone wrong. please check secondlife.com/status to see if there is a known problem with the service."

 

i can log in just fine from normal laptop. This other laptop for some reason won't let me log in. I'm assuming its a network or firewall issue but not sure how to fix it. I actually tried turning the hardware firewall off and connect but still got same message. I'm VERY not a tech geek when it comes to networking/firewall issues. Other pc stuff i'm great at, networking gets me a bit frazzled where to find everything. I have norton on that pc but its not running for some reason. (won't open, dunno why). I'm running Windows XP (service pack 3) on that pc with a T2600 2.16 GHz processor with 2 GB RAM.The pc may be "old" by all standards, BUT coz of some prior virus/worm damage, nearly EVERY piece of hardware on the laptop was replaced under warranty by Dell and i mean EVERY (gfx card, hard drive, video/sound card, motherboard, monitor, keyboard etc). So I'm truly stumped here. Any help would be appreciated. Thanks.

[Argus Collingwood]

Have you tried changing your login location?

[Mara Belavidorico]

you mean start location, "my home" vs "my last location" vs a specific region? yeah, no go there either. and i can immediately long in just fine with my normal laptop, just not this other one i want to use. grrrr

[Argus Collingwood]

Try using the same hardwire connection that you use on the one that works. Unplug working one then plugin the new one = same wiring.

[Mara Belavidorico]

both are wireless networked laptops... not hardwired into to the router at all......

[Argus Collingwood]

 

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Mara Belavidorico wrote:

both are wireless networked laptops... not hardwired into to the router at all......

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Try wired just for grins:smileywink:

 

[Mara Belavidorico]

still no luck, get same error message as usual when i plugged my network cable into the lappy from the router.

 

Any other ideas?

[Argus Collingwood]

Yikes, stumped. Try creating a new avatar on the website from the new Laptop?

[Viola Drezelan]

I am having the same issue. At first it started with Emergence which made me uninstall and switch to the phoenix viewer. It allows me to log in on the second attempt but it happens every time I try and log in, and eventually it leads to frequent crashes. Though the viewers run fine on my old desktop and laptop. Both of which run with windows XP and have really bad graphics cards. The laptop I'm on now has a decent card and stats and runs on windows 7.