New Laptop - Extreme Glitching Issues (Please help me)

[Shisame]

 



 

The screenshot above is a snapshot I managed to take inworld. I have never owned a laptop and I just purchased mine about a week ago and when I downloaded Firestorm before I even made the decision to buy this laptop it was glitching and the textures as well as the background and everything was flashing and streaking across the screen. The man who was assisting me simply told me it was because the graphics were not updated and once I got the laptop it would be fine. So I go home and sure enough after I set up my computer and download Firestorm it was still doing it. Maybe an hour later I logged on after a notification about my graphics card adapting came onto my screen. It was working fine then.\, because before I had to set my graphics inworld between low and mid for it to work and after it updated I was running on high. After a few hours of gameplay I completely shut down my computer and the next morning it's updating again for about 20 minutes or so and Firestorm looks all glitchy again. I waited for the graphics notification to come up again and it never did. That was about 2 days again and now I am running on the lowest settting on Firestorm's graphics because if I go any higher it screws up - I can return the laptop which is what I intended to do this friday and use the return money along with $200 or so more dollars to get a gaming laptop but I was kind of getting used to this one and since it was running so well I was hoping to keep it. I have called technical support and the problem has not gone anywhere. Please, if anyone has knowledge on how to fix this please help me.

 

I'm gonna list off what the 'About' section of my laptop says:

 

Acer Aspire V3-575G

Edition Windows 10 Home

Version 1511

OS Build 10586.164

Processor Intel(R) Core (TM) i5-6200U CPU @ 2.30GHz 2.40 GHz

Installed RAM 7.87 GB

System type 64-bit operating system, x64-based processor

[arton Rotaru]

Maybe you find some information there:

[bUG-10819] [MAINT-5912] [intel HD Graphics 500 series only?] Screen flashes with certain graphics settings when any worn rigged mesh is in view textured with a diffuse texture set to alpha blending mode.

http://jira.phoenixviewer.com/browse/FIRE-17290

[Shisame]

That is EXACTLY how it looks, that is what the problem is. Thank you so much. Now I need to figure out how to fix it like the page is instructing.

[Whirly Fizzle]

Updating to the latest Intel drivers will fix this.

If you don't know which driver to get, go to Help -> About Firestorm, click the "Copy to clipboard" button & paste all your system information here.

Also, does your new laptop have dual grapgics?  If so, you don't want to running with the Intel graphics anyway.

[Shisame]

Firestorm 4.7.7 (48706) Mar 5 2016 00:13:45 (Firestorm-Releasex64) with OpenSimulator support
Release Notes

You are at 231.0, 232.8, 25.2 in Amsterdam located at sim10258.agni.lindenlab.com (216.82.49.180:13013)
SLURL: http://maps.secondlife.com/secondlife/Amsterdam/231/233/25
(global coordinates 208,103.0, 256,489.0, 25.2)
Second Life Server 16.03.04.312045
Release Notes

CPU: Intel® Core i5-6200U CPU @ 2.30GHz (2399.98 MHz)
Memory: 8059 MB
OS Version: Microsoft Windows 10 64-bit (Build 10586)
Graphics Card Vendor: Intel
Graphics Card: Intel® HD Graphics 520

Windows Graphics Driver Version: 10.18.0015.4279
OpenGL Version: 4.2.0 - Build 10.18.15.4279

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1i zlib/1.2.8
J2C Decoder Version: KDU v7.7.1
Audio Driver Version: FMOD Ex 4.44.61
LLCEFLib/CEF Version: 1.5.3.FS6-(CEF-WIN-3.2526.1366.g8617e7c-32) (Chrome 47.0.2526.80)
Voice Server Version: Vivox 4.6.0017.21209

Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 64 m
Bandwidth: 500 kbit/s
LOD factor: 1.5
Render quality: Low (1/7)
Advanced Lighting Model: No
Texture memory: 768 MB (1)
VFS (cache) creation time (UTC): 2016-3-31T11:31:5
Built with MSVC version 1800
Packets Lost: 7/5,510 (0.1%)

 

Did I do that right? And I am not sure if I have dual graphics or what. I am completely new to all this and have no idea what I'm doing, which isn't good considering that I do intend on being a long time user of Second Life.

[Whirly Fizzle]

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Shisame wrote:

Did I do that right? And I am not sure if I have dual graphics or what. I am completely new to all this and have no idea what I'm doing, which isn't good considering that I do intend on being a long time user of Second Life.

---

Perfect thanks.

Ok so you have Intel® HD Graphics 520, which is affected by that bug.

Your currently installed graphics driver version is 10.18.0015.4279 - that driver does have the flashing bug.

The flashing bug was fixed with driver version 20.19.15.4352.

Hopefully that laptop doesn't have locked OEM drivers, so you can update directl from intel.

The latest driver for your card is this one: https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88355

Download & install that driver.  If you are not sure if that's the correct driver for your card, you can use the Intel driver update utility to find the latest driver.

Once that's done, check that the flashing is fixed.

It looks like that laptop may also have an Nvidia graphics card - NVIDIA GeForce 940M

Right click the windows start button -> Device manager.

Expand the "Display Adapters" section.

Do you see an Intel and an Nvidia card listed there?