premium membership bug

[KORINNA0LYNN]

i downgraded my membership last month and it said it down graded it but then i got charged as of the first of this month for a premium membership saying i never downgraded it i didn't want premium membership anymore because i wanted to purchase lindens instead so i was upset to find out that it was not cancelled please take the 9.50 charge off my account cause i did not order premium membership for this month thank you

[Syo Emerald]

You are not talking to ANY LL employee on the answer forum. This is a place ONLY for user to user help. If you think something went wrong with canceling your premium membership, you have to contact the support directly.

But its unlikely that you will get your money back, as there are no refunds on premium membership. I also never heard of a bug as you describe it. Are you really sure that your first attempt to downgrade was successful? Had you abonded all land (including the Linden Home) at the time? Have you made sure to downgrade with enough time before the next payment?