login page not working

[Danielle Darcy]

when i login, my password is checked to be remembered, but it is not working, error capital letters and retry, i clear it type it in again and again and finally get logged in, how can i correct this

[KarenMichelle Lane]

Un-check the [  ] Remember Me option on the Login Page and continue with your login. Do this a few times before checking it again. However, we highly recommend not using this option at all if privacy is an issue with you.

If this step fails, then a Clean Install of the Viewer is indicated as this issue means your installs XML files are damaged, possibly for all accounts you use. It's nice to have a clean install once in a while.