Help: Process credit payout

[Selena Pera]

i had set the withdrawal in the end of February. it still says "in progress". 17 days have passed and it has not completed yet.

Update: Solved

[Freya Mokusei]

That's only 11 days, since weekends aren't counted. They're called 'Business Days', and it's not unusual for cashouts to take up to 15 (that's three weeks, including weekends).

The easy answer is that it'll be completed the next time LL run a batch of cash-outs. They only do this when transactions reach a certain volume, for tax reasons.

If this isn't enough reassurance, you can contact Billing Support.

[valerie Inshan]

We are just residents like you, Selena. Only the billing support can have an answer to your problem. 

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

• US/Canada: 800-294-1067
• France: 0805-101-490
• Germany: 0800-664-5510
• Japan: 0066-33-132-830
• Portugal: 800-814-450
• Spain: 800-300-560
• UK: 0800-048-4646
• Brazil: 0800-762-1132

Long distance (not free): 703-286-6277

Billing Support is available twenty-four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

 

[Innula Zenovka]

I cash out regularly, every two or three weeks, and have done for several years. In my experience, it almost invariably takes 5 US working days, taking into account the fact LL's working day ends 8 hours after working days in the UK.

[Dante Xevion]

i also just had a process credit just last week, its been about 4 days already but LL will get it done, im not sure if they are sleeping or just fiddling with other issues, i do hope your issue is resolved quick