I cannot get logged in, although I have the right name and password it keeps telling me login failed

[CandaceBrooke]

I'm new to SL and having a prblem logging in. It keeps telling me login failed, although I have changed my password, and know what my name is......help......

[Madelaine McMasters]

Hi Candace, Welcome (almost) to Second Life!

Come back to your question and provide more information. What exact error message to you get, and at what point in the login process does it occur? You can edit your question via "Options" over there on the right. Unfortunately, the Answers forum software is designed to make it exquisitly difficult for you to further participate in the resolution of your own problem. You're only allowed to ask the initial question, but not to post additional notes to the thread. Yes, there are people goofy enough to configure forum software this way ;-).

Okay, back to your problem...

It may be that your internet connection is the culprit. If you are on wi-fi and can move to a wired connection, do so. SL is terribly finicky about the quality and latency of your internet connection, but not so much about the speed. You may have a super zippy link, but if it's dropping packets, or there is excessive delay in moving those packets between you and the servers, problems will arise. Here's more about fixing connection problems...

http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Good luck!