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Donno Frascati

IM beeps

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You won't get IM beeps if

  1. you are in Busy mode
  2. you are already in IM with that individual/group (i.e. have communication tab open, whether minimized or not, with that individual/group).

 

If neither of these is the case then I suggest, like Ann, that you re-install the viewer - it may have got it into its head that you are already in IM or busy and stuck there.

Sorry I can't help more.

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