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I do not get a beep when someone sends me an IM anymore...used to.  Cant find any settings in Pref to change it.  I have all vol bars up and I get clicks for other UI sounds like close/open windows.  All other music media etc works fine...only IM beeps don't.  The only thing I have done lately is use voice and was able to get it all to work.  Now no IM beeps.     any suggestions?

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Posted

You won't get IM beeps if

  1. you are in Busy mode
  2. you are already in IM with that individual/group (i.e. have communication tab open, whether minimized or not, with that individual/group).

 

If neither of these is the case then I suggest, like Ann, that you re-install the viewer - it may have got it into its head that you are already in IM or busy and stuck there.

Sorry I can't help more.

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