Why when trying to to buy linden it says my account can not be authenticated?

[Mountain String]

When attempting to purchase Lindens in side Second Life it states that my account can not be authenticated. Is there a reason for this?

[Lindal Kidd]

Exactly how are you going about buying $L inside SL?  If you are clicking the Buy $L button at the top right of your viewer, then...

• do you have a payment method on file, either a major credit card or a verified PayPal account?

If so, try buying your $L from this website instead, by clicking the Buy $L button in the left hand column of your Dashboard page.  If not, then set up a payment method using your Account controls, also on the left side of your dashboard page.

If you are at some sort of in world ATM machine, then you are trying to buy $L from a third party provider, and you probably don't have an account set up with them.  See a list of authorized $L resellers here:  http://wiki.secondlife.com/wiki/Linden_Lab_Official:Linden_Dollar_%28L$%29_Authorized_Reseller_Program

If the ATM you're trying to use is from one of the resellers in that list, then follow the instructions on their web site to establish your account.  If they are NOT on the list, don't buy $L from them, it's a TOS violation and could get you banned from SL...or it could result in your identity being stolen.

If the above does not help, you can call Billing at one of the numbers below.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English