my case number keep showing me Failed to load case may i know the reason pls can any one help me ?

[samyXX]

my case number keep showing me Failed to load case  may i know the reason pls can any one help me ?

[Amethyst Jetaime]

Assuming you are a premium member then you can contact live chat and tell them what you problem is and ask for assistance.  If you are not a premium member then you can only file a support ticket for a very limited number of things and do not have access to live chat.

I have no idea what is causing your issue and I doubt anyone here can assist you as we are all just experienced residents that volunteer here.  Unless one of them had the exact same issue and solved it and posts here what they did, we can't help you with technical matters such as this.

[samyXX]

i made the case against the person who hacked one of my av a/c also i have sent that person email id which i have got that in my email after that lab have sent me the case number To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=01819025

when i click on it , does not show me anything and i dont know what to do then

[Amethyst Jetaime]

Call the fraud number: 800-860-6990 and explain your problem and give the info to them that you need to give.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.