i have a mac pro book i updated to maverx , all my system is working correctly i am unable to log i

[SWEEPEA1488304148]

Hello can someone help me   i have a macbook pro ,  i am unable to log in to my acount, i drop all the time, yet i have a second acount and i am able to log in that one  all works  but the one  i want the one i use all the time doesnt log in at all  any suggestions why????  ty

[Madelaine McMasters]

Hi Sweepea,

You may have a corrupted avatar specific application support file. You can get rid of those support files by...

• In Finder, Hold down the Option key, go to the "Go" menu and select "Library".
• Select the "Application Support" folder and open it.
• Find a folder named for the viewer you are using and open it
• Find a folder named for the problematic avatar and toss it in the trash
• Relaunch the viewer

Doing this will delete all your IM chat histories, so if you want to save those, drag the avatar's folder to the desktop rather than to the trash. If you are able to log in after moving the avatar folder, you can manually move back all the chat history files (which are named after the people you were chatting with) to the newly created avatar folder in the viewer's application support folder.

If that doesn't work, a clean install may be in order. Here are instructions for Firestorm, which are generally applicable to other viewers with an appropriate change in the various path names...

http://wiki.phoenixviewer.com/fs_clean_reinstall

Good luck!