updated FS and SL viewers and cant log in with either now

[Bee Glasswing]

last night I was forced to load FS 4.4.2 to fix bugs with 4.4.1, did a clean install (3 times now), when I tried to log in I got the "log in attempt failed, despite our best effort, something has gone wrong....etc". so I logged in with the sl viewer (which I hadn't used in month) and talked to a couple other FS users inword, they suggested I reinstall FS , did a clean install etc , tried again, got the same message. so I go to log in again with the sl viewer and it forces me into an update, to the newest sl viewer. it updates and when I try and use it , I get the same message now as the FS view "log in attempt failed, despite our best efforts etc". so now both sl and FS viewer will are updated and neither will let me log inworld. ive done clean installs on both. I was inworld on both yesterday until the updates, nothing has changed but the version number of the viewer, any help would be greatly appreciated. im more than frustrated at this point lol, thanks a lot

[KarenMichelle Lane]

Bee,

[Clean install required in most cases]

OK Do the following:

1) Reinstall SL again using the official version from Linden Lab. [be sure to do a clean install]

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life...

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8

1. Using File Explorer -> Libraries / Computer / ( C: ) / Users / <username>
2. Press the Continue button to get permission to obtain permanent permission edit this directory.
3. From the View drop-down menu option select Options & Change Folder & Search Options
4. Select the View Tab
5. Under the Hidden Files and  Folders options click on the - O Show hidden files, folders & Drives radio button
6. Push the Apply Button then the OK button.
7. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder and the SecondLife folder.
8. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
9. Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

2) Login using that Viewer and wait for a complete Login and Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.

Also, restarting you router may help as well.

[Bee Glasswing]

thanks Karen as I stated in my question, I already did all that, but I found my way back in and would like to share as another interesting fact in these kind of puzzles

 

I went in to my security suite to look and firewalls and when I opened it , I had a huge red "!" on virus updates. somehow or another my "auto install updates" had shut off. so I installed the 11 pending virus protection updates and bing, I got straight into sl no problem. it appears since I have clean installed new versions of both sl and fs viewer, my software was looking at those as "new" programs and refusing me access until I installed the pending updates for virus protection. so there is something else for ppl to look at if they ever have this problem. check you virusware. thanks again Karen for all your help, bee

[KarenMichelle Lane]

Thank You Bee, We'll add this to out unusual reasons SL fails to work list

 

[AlethiaCross]

I need help too cause I am on the verge of tears. I know all my animals have died already and I miss my family.

I have tried everything from reinstalling to shutting OFF my firewall completely!! I am NOT computer literate... I quite actually am a dummy when it comes to it. My SL was great UNTIL I moved in RL. Now I cant even get in the game anymore. I've looked EVERYWHERE for answers, help, solutions... I cant understand ANY OF IT.

*Bangs head on desk and cries*

HELP ME BEFORE I BREAK THIS THING! PLEASE!

[ScarletRaven Moonwall]

Thank you the checking my security helped solve my issue too. I was unable to log in world until I changed it again. Somehow my security settings had changed. Thank you.