Viewers locking up

[br8972]

Im new at SL and not very tech savvy.   After I log on I can take a few steps or pan around a little and then the viewer will lock up.  If I hit ctl, alt, delete it says program is not responding and I have to force close. I have tried 3 different viewers now all with the same results: SL, Singularity and Firestorm.  The client frame rate (?) seems to be always below 10 as well if that helps.

This is what I can tell you about my computer:

Intel Core 2 Qaud CPU

Q9400@ 2.66 GHz

2.67 GHz, 2.67 GB of RAM

Can anyone help a carpenter figure out a computer problem? :) Thx

 

Sorry, told you Im not tech savvy:

 

Windows XP,  I do have a TV tuner on this PC if that matters, ATI TV Wonder, Is that my graphics card?

Not sure what GPU is, lol.

 

Ok, here it is :

 

Singularity Viewer 1.8.0 (4114) Apr 22 2013 23:02:49 (Singularity)
Release Notes

Grid: Second Life

Built with MSVC version 1600

You are at 278862.4, 234299.6, 43.7 in Fort Serenity located at sim10262.agni.lindenlab.com (216.82.49.184:13021)
Second Life Server 13.05.04.275247
Release Notes

CPU: Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz (2666.68 MHz)
Memory: 2942 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) compatibility mode. real ver: 6.0 (Build 2900)
Graphics Card Vendor: Intel
Graphics Card: Intel Eaglelake
Windows Graphics Driver Version: 6.14.0010.5047
OpenGL Version: 2.0.0 - Build 6.14.10.5047

Viewer SSE Version: SSE2
libcurl Version: libcurl/7.21.1 OpenSSL/1.0.0g zlib/1.2.5 c-ares/1.7.1
J2C Decoder Version: OpenJPEG: 1.5.2
Audio Driver Version: FMOD Ex 4.44.11
Qt Webkit Version: 4.7.1 (version number hard-coded)
Packets Lost: 0/396 (0.0%)

Theresa, would this work ok for SL?

 

MSI N660 TF 2GD5/OC GeForce GTX 660 2GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card

 

 

[Codewarrior Congrejo]

Framerate is more of the prcessing through your graphic card. (you forgot to add details about your GPU, your OS and other relevant information *)

Make sure that your graphic card is amongt the listed and supported graphic cards for SL:  http://secondlife.com/support/system-requirements/

If it keeps "unresponsive" also make sure to run it in adminmode (rightclick the exe - properties - compatiblytiy tab  - run as admin)

And also ensure that any antivirus software does not intermingle with the viewer exe or any of its plugin executeables. (make sure to set allowance rules ) some AV's will run it in sandboxed mode if you didnt allow it, which can cause the program to not function properly.

* If you want to add more deatils to your post - use the EDIT function - do not start a new thread.

[Theresa Tennyson]

Go to the viewer and look at the top menus. Go to "Help" and down to "About Second Life" (or "About [name of viewer.]"

You should see some arcane text and a button at the bottom that says "Copy to Clipboard." Hit that button, return to the forum, edit the post with your question and "paste" the information there. That will tell us a lot.

[NatashaFromRussia]

Hello Who can help me It has been updated SL, and now after entering the username and password i see error message and SL is closed. How to fix it?

[NatashaFromRussia]

Thank you, and all the requirements of the system fit, and everything always worked fine, but 2 days ago I received an update notification SL, and I updated, then I can not enter in SL! ( And I do not see where it's "Edit"

[NatashaFromRussia]

this info error: Сигнатура проблемы: Имя события проблемы: APPCRASH Имя приложения: SecondLife.exe Версия приложения: 3.5.2.13985 Штамп времени приложения: 5196968f Имя модуля с ошибкой: kernel32.dll Версия модуля с ошибкой: 6.0.6002.18704 Штамп времени модуля с ошибкой: 5065ccb6 Код исключения: 40010006 Смещение исключения: 0003fc16 Версия ОС: 6.0.6002.2.2.0.272.7 Код языка: 1049 Дополнительные сведения 1: 91ac Дополнительные сведения 2: a4f9e14dc0eb6a725345237dfd93f32a Дополнительные сведения 3: 1ded Дополнительные сведения 4: 337ad43b50cbb6c003d5862af806615e

[Theresa Tennyson]

BR, your video is actually built into your main CPU and it's not adequate for Second Life. You might be able to get updated drivers for it that will at least allow you to run SL but you still will have very poor performance. Even an inexpensive add-in video card will make things much better for you.

Natasha, please create a new post in this Answers forum rather than asking your question under someone else's question. Thank you!

[br8972]

Thanks, I kind of thought so, I'll have a buddy put in a better graphics card, tyvm!