Log in failure

[KarenMichelle Lane]

Yannick,

I'm sorry we missed your question.

Since you can log into SL with your ALT account please try these steps to resolve your problem.

1) Locate your Primary account support directories and delete them. Here is how to find these:

Procedure

The procedure to use depends on your operating system:

• 1 Windows 7
• 2 Windows Vista
• 3 Windows XP

Windows 7

1. Open C:\Users\<username>\AppData\Local and delete the contents of your SecondLife Avatar folder

If you can't see the files or folders described above:

1. In Windows Explorer, choose Organize > Folder and Search Options.
2. Click the View tab.
3. Select Show hidden files, folders, and drives.
4. Click OK.

Windows Vista

1. Open C:\Users\<username>\AppData\AppData\Roaming\SecondLife and delete the contents of SecondLife Avatar folder.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Organize > Folder and Search Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.

Windows XP

1. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of SecondLife Avatar folder.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Tools > Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.

 

If this fails to work, try a Clean Install:

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

 

Please update your question with your status as follows:

Select the Options drop-down menu to the right of your question and select Edit Question.

 

[KarenMichelle Lane]

Yannick,

I'm sorry we missed your question.

Since you can log into SL with your ALT account please try these steps to resolve your problem.

1) Locate your Primary account support directories and delete them. Here is how to find these:

Procedure

The procedure to use depends on your operating system:

• 1 Windows 7
• 2 Windows Vista
• 3 Windows XP

Windows 7

1. Open C:\Users\<username>\AppData\Local and delete the contents of your SecondLife Avatar folder

If you can't see the files or folders described above:

1. In Windows Explorer, choose Organize > Folder and Search Options.
2. Click the View tab.
3. Select Show hidden files, folders, and drives.
4. Click OK.

Windows Vista

1. Open C:\Users\<username>\AppData\AppData\Roaming\SecondLife and delete the contents of SecondLife Avatar folder.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Organize > Folder and Search Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.

Windows XP

1. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of SecondLife Avatar folder.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Tools > Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.

 

If this fails to work, try a Clean Install:

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

 

Please update your question with your status as follows:

Select the Options drop-down menu to the right of your question and select Edit Question.