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Why will less than 400 characters of my Marketplace store policy display on my store?


ZaroLene Darkthorn
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I am trying to set up a store on Marketplace. When I fill in all the fields everything saves with no errors, but when I preview my store less than 400 characters of my store policy is shown. The field on the setup page shows a 1000 character limit and I have stayed within this limit.  When i go back to edit the store most of what i have typed in the store policy field is missing and only the partial policy that was displayed is left.  I have shortened the policy etc to try to fix it, but still the same issue occurs.  Everything else on the page is fine.  This problem has been driving me crazy for hours and any help will be most appreciated.

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Yes, there are (still) issues with this field. 

I did a quick test  (because i remember that issue from the past - to see if it's still there)
and both parts of the problem still appear:
-  I could only save it once i reached having 40 characters left. So there still seems to be some odd discrepancy in the counting. 
-  And yes once again, the Policy text is cut down after saving.

This problem had already appeared back in 2010 when we all migrated to marketplace 2 :

https://jira.secondlife.com/browse/WEB-2297 and was closed as resolved.
(https://jira.secondlife.com/browse/WEB-3406)

Since september 2012 there is a new case opened : https://jira.secondlife.com/browse/WEB-3406 and signed as aknowlegded - means they are working on it.

Only solution for now seems to be what i believe most of us did: make your policy as short as possible so it fits within this limit. And put other infos into some of the other fields and just refer to them. Not the most comfortable solution, but seems until they fixed it it's the only one.

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