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my password don't work


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Obviously, first make sure you're typing it in correctly and don't have caps on for example. Otherwise, is it possible your account has been phished by clicking a link someone gave you in SL or did you give your password to anyone else?

Help! My account has been compromised!

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

  1. Login to your account on the Second Life support portal.
  2. Enter the following:
    • Under What type of problem are you having?, select "Account Issue" from the drop down menu
    • Under Account Issue, select "I believe my account has been compromised."
    • Fill in the rest of the fields as directed.
    • Copy the Tracking Number for your new ticket
    • You will receive an email containing your ticket information.
  3. Call the Fraud number: 800-860-6990
Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).
Phishing is a problem over the past year or so in Second Life and you need to be careful clicking links given to you just as carefully as you would in general internet usage.

Phishing scams in Second Life

There has been an increase in Phishing attempts in the last couple weeks and a lot of people have fallen for them and lost their Second Life Accounts.

Phishing in SL is mainly the act of tricking a user into giving their login and password information through fake yet convincing Second Life login webpages.

Here is how it works. 
- Someone posts a link and sometimes text to entice you to click it, sometimes this can be a friend or someone you know (because they've already had their accounts hacked).
- You click the link and it takes you to what looks like a Second Life Login screen.
- You log in using your SL Username and PW.
- You've just been Phished and given someone your SL Login information. They can now log into your SL account, take your money, destroy your SL Property, delete your inventory.. etc etc etc.

How to avoid being Phished

If you have clicked a link, and it takes you to a login page of some kind, no matter how much it looks real... DO NOT LOG INTO IT YET!

FIRST, look at the URL very carefully. The Linden Lab Login URL is
https://id.secondlife.com/ .
If it does NOT start with https://id.secondlife.com/, then it is not a real Second Life login web page. Do not log into it, and DO file an abuse report on the person who sent the link. From the Help menu, Report Abuse.

If you are unsure, go to http://secondlife.com and click on the "LOGIN" at the top right. That will take you to the legit login page which starts with https://id.secondlife.com. Log into that page, then follow the link.. if the link still takes you to a log in widget.. it's totally a scam.

If you've already been Phished


- Go tohttp://secondlife.com
- Click the LOGIN link at the top right and enter your login information.
- On the right is a link called "Account" click it!
- Then click "Change Password" and change your password right away.

Please, protect your accounts. Think 3 times before entering your login information. Always check the URL.


Jessica Lyon and the Phoenix/Firestorm Team

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