Login fail

[ghostliquid]

As of above login failed changed password and location it stil failed put in resident I have checked my email I have no ban what can I do anyone help 

[Peggy Paperdoll]

Unless you had to create a new account in order to post here, you are not banned (you also should have see a message saying like "You cannot access SL from this computer").  A failure to be able to log in can be due to almost anything.  No one can help much without some computer specs and information about your connection to the Internet........the error message you get when you fail to log in is also helpful (though sometimes you don't get a message).

For the computer specs launch your viewer (logging in is not necessary) under the "Help" menu click on "About Second Life".  The computer specs will be listed.  Copy those and paste back here (no personal information is given).  For the connection you'll have to discribe that........such as wired or wireless, a home network, and, if you know, your connections speed.

Don't start  new thread to provide that information.  Use the "Options" in the upper right corner of your post and "Edit".  You can add any additional comments too.

[MartinRJ Fayray]

Hello,

please read this document: http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

If you still repeatedly fail to login, please contact support at http://support.secondlife.com/contact-support