Hello! I can `t enter the game client from the official Second Life .. please sort out the matter?

[ElenaCI]

Hello! I can `t enter the game client from the official Second Life .. please sort out the matter?

[KarenMichelle Lane]

Elena,

We are residents just like you in SecondLife. The Linden Lab rarely if ever visits the Answers Forum. We are here to assist in technical issues you may be encountering but we don;t have access to any information regarding your account and it's last login status.

Can you give us more details like the error messages you are getting?

Please update your question as follows:

Select the Options drop-down menu to the right of your question and select Edit Question in order to update your original question with the details we have requested.

Also, does your PC/Mac meet these requirements?

https://secondlife.com/my/support/system-requirements/

 

[MartinRJ Fayray]

Hello,

please try with the viewer from the official download page: http://secondlife.com/support/downloads/

 

Here is a little more help about login failure: English Knowledge Base - Login failure

 

Possible causes

Linden Lab may have temporarily restricted all logins

Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. These outages affect all Residents and are not limited to your computer or account.

Check the status of the Second Life at http://status.secondlifegrid.net. This page will list any known issues.

Wrong password

Incorrect passwords are a common cause of login failure. Passwords are case-sensitive, so remember to check Caps Lock if you know you entered your password correctly.

If you've forgotten your user name or password, follow the instructions in Account credentials to retrieve it. 

Account disabled due to delinquency

If you do not pay your tier or private Region fees in a timely fashion, your account and your alternate accounts may be disabled for delinquency. For more information, see Delinquency Policy.

Account on hold due to disciplinary action

If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account.

Start at: now appears on the login screen.