Log in problems

[Alexandra Luminos]

I just downloaded Second Life Viewer for Mac and when I tried to log in I got this message:

http://i.imgur.com/dyfPz.jpg

Please help!! 

Thanks, Alex

[Orca Flotta]

Yeah, as the message suggests, best check your network. Do speed and ping tests, run a traceroute. It surely has something to do with your connection not performing sufficiently for SL, which is a bandwith hogging monster of an application.

 

[Alexandra Luminos]

I have no idea how to do those things.. Oh well .   Thanks for trying to help.

[charlottebrunel]

I am having the same problem, but only on this account, my other account logs in fine. So this is not caused by network or firewall issues. It's specially annoying because I'd just bought a chunk of L$. I started having problems in world, not able to rezz objects or wear clothes then when I tried to re-log to clear whatever the problem was I got this same unhelpful message.

 

I've been trying to raise a support ticket for it, but there is no category that fits for viewer log in issues. I suppose I could try going premium just to log a support ticket but I dont like that idea.

[Norton Burns]

Try looking at the DNS section in here - 

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109#Section_.1.3a

It seems to affect Mac more than anything else

There's some more info at http://wiki.phoenixviewer.com/dns_fail including links as to exactly how to do the DNS change on your machine

[sunil14]

i am sunil . i hv problem to lon in  in 2nd life even user is is rigth and password , it work  on moblies  but wn im try to on log in from lap top  , it  creat problem plz any one help me tht this .

[sunil14]

i am sunil . i hv problem to lon in  in 2nd life even user is is rigth and password , it work  on moblies  but wn im try to on log in from lap top  , it  creat problem plz any one help me tht this . and my bro also in 2nd life but he can use his accunt freely at lat top  im con fuse now. net is work well