my phoenix viewer crashed and then my desktop is covered with what looks like pieces of white paper,

[Morning Valeeva]

when i use phoenix viewer, and crash, my desktop is covered with what looks like sheets of paper, upper right corner folded and each has a number - combination of letters and numbers

 

Help

[Peggy Paperdoll]

Check your Device Manager and look for an instance of Phoenix still running in the background.  If you see one running the try to force it to shut down.  Sometimes you can't get it to shut down so you will need to reboot your computer (I suggest that you actually shut down your computer for a few minutes instead or restarting).  If the problem continues then uninstall the viewer (and any other viewers you might have installed on your machine) and searching your computer for any files left over and manually deleting them from your computer).  Then get a fresh copy of the viewer setup.......save it to your computer instead of running from the website and install it from the downloaded setup that you saved.  You'll have to go through all the preference settings again.

[Innula Zenovka]

You don't say what your operating system is, but, if it's Windows, do the icons look something like this?

If they do, that looks to me as if the contents of your cache folder have somehow found themselves all over your desktop. Heaven knows how. I think would simply delete them all and then do a completely clean re-install of Phoenix.