I have new laptab with windows 8. I log on firestorm/Phoenix with LOW pref. etc. but I crash after..

[Rose1982superstar Hansome]

Hello,

I have new Laptab with the best video card & graphic card. and it runs with windows 8.

I have a NOT a touch lap but a normal laptab.

my issue is this:

I log on firestorm/Phoenix and after few minutes I crash.. ps. I have the lowest stuff on pref. etc.

so what can I do now? Secondlife can´t handle windows 8 now or?

please, get back to me as soon as possible.

I am DJ and I need to get back to work...

thank you so much

Kind regards

Jules

[valerie Inshan]

Look for updates for your graphics card on the manufacturer's website. This should get you fixed.:smileyhappy:

On Windows:

• ATI/AMD drivers
• NVIDIA drivers
• Intel drivers

The following procedure, called a clean install, will often fix problems related to graphics cards and drivers:

1. Download the latest graphics driver from the chipset manufacturer (ATI, Nvidia, or Intel), not the maker of your graphics card or computer. Save the file where you can easily find it, but do not install it yet.
2. Run Windows Update and make sure your system is fully patched.
3. Reboot your computer and enter Safe Mode by pressing F8 at the Windows logo screen.
4. Uninstall your old video driver. On Windows XP use Control Panel > System > Hardware > Device Manager (steps will be different on other operating systems). Then open Display Adapters, right-click and choose Uninstall.
5. Reboot your computer.
6. If Windows displays a message that it found new hardware, do not let it automatically install drivers. Instead, run the installation program that you downloaded in step 1.
7. Reboot your computer

You should now have a clean version of your video driver. If this doesn't solve the problem, try searching the Issue Tracker for known issues.

Note: Intel Extreme graphics are not compatible with Second Life. It may be possible for certain configurations of hardware and software to successfully run Second Life while using Intel Extreme graphics; however, these configurations are inherently unstable.

Note about NVIDIA drivers

NVIDIA graphics cards may cause driver-related problems. After installing the latest NVIDIA drivers, the Second Life® Viewer may crash with an error message that states: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware." This appears to be a problem with the NVIDIA drivers' initial installation: the first time the install process is run, something fails silently — a file or set of files doesn't copy properly, but the installer doesn't give you any notice that something went wrong.

There is a solution: ensure that all of your applications are closed, and install the NVIDIA drivers again. For some reason, the drivers almost always install correctly the second time.

If these steps do not solve your problem, please see NVIDIA's Driver Installation Hints.

 

[KarenMichelle Lane]

Please specify your Laptop make and model so we may help you further...

In the meantime have you done all the following steps:

Secondlife runs very well under Windows 8. I recommend that all Windows 8 users do the following to ensure the best possible performance:

All Windows 8 Users

1) Manually apply ALL the Required and Important patches for Windows 8 from Microsoft. A new Win 8 PC needs 4-5 iterations of this to get them all. The easiest way to do this is to:

   a) Enter Desktop Mode    b) Launch Internet Explorer    c) Right-click on the options area of the Browser and turn on Menu & Status Bar [and any other of the old standards you like]    d) Tools / Windows Update.    e) Select the CUSTOM button so you can monitor and select the downloaded options to install    e) Repeat until all are DL'd and installed

Note: Don't install the Bing Desktop. Also, don;t install any Windows Live components unless you have an email account with Microsoft.

2) Identify the Video / Graphics system in your PC and get the Windows 8 drivers direct from the Video System manufacturer. See Valerie's Post...

3) If you just performed the items 1) & 2) above, please reinstall SL again using the official version from Linden Lab. [be sure to do a clean install

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life...

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8

1. Using File Explorer -> Libraries / Computer / ( C: ) / Users / <username>
2. Press the Continue button to get permission to obtain permanent permission edit this directory.
3. From the View drop-down menu option select Options & Change Folder & Search Options
4. Select the View Tab
5. Under the Hidden Files and  Folders options click on the - O Show hidden files, folders & Drives radio button
6. Push the Apply Button then the OK button.
7. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder and the SecondLife folder.
8. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
9. Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

You should be up and running in no time.

P.S. I recommend these steps on all Windows 8 PC's and Laptops, specifically designed for Windows 8 with high-end Graphics Sub-Systems or Graphics Cards.

P.S.S. - On Upgraded PC's & Laptops - If your computer was not designed specifically for Windows 7 or Windows 8 these steps may still help. There are many "Designed for Vista" PC's that don't upgrade well to Windows 8. If your PC was designed for Windows XP, Windows 8 is usually NOT a viable option, practically speaking.