non functioning items on Market place

[Kara Mantha]

I purchased a second A.E. Worx house system that I had been very happy with, but now i can't even download the product or get into the website, Should this item not have been removed by Market place with so many people not being able to use such an expensive product?

[Amethyst Jetaime]

This has happened before to me with this product.  Turned out their server was down and they had a problem it took a while to fix.  Maybe they are having more server problems.  I don't know why they don't notify their customers when this happens, because they should.

In any case, LL doesn't patrol the MP for things like this.  If you buy a product that depends on an outside server you sometimes run into this kind of things.  Sometimes people just stop having a server too rendering a product useless.  LL will do nothing about this as they consider it a resident to resident issue. 

You can leave a MP review warning others if you wish.  Other than that, that's all you can do.  I've learned over the years not to buy products that depend on outside servers for this reason.