Chef Soderstrom

Me and my wife own a store that has a income of around $15K USD/Year and recently there has been a string of attacks by someone who has ripped most of the items in our store under their now 11th name, and is now giving them out for free across the grid. We own a sim and give Linden Labs over $4,000 dollars of our hard earned money per year to maintain both our sim and premium memberships. We cannot get in touch with a LIVE PERSON who can help us, and we've submitted abuse reports over the course of the last 5 days (over 10 people have submitted close to 50 reports) and STILL have this person giving our items away for free. I am at my wits end when it comes to support on this service, It took Linden Labs over 2 years to respond to a DMCA takedown notice we filed, and guess what happened with that? My wife's account got deleted because their system targeted her as the copybot (It took three calls to their unlisted corporate number and multiple faxes before we had a person call us and restore the account) Is there anything that we can do other than file these bull**bleep** abuse reports that do absolutely nothing. Even a response from someone would help, but it seems that is even too much to ask for.