I downgraded my alt account to basic a few months ago (previous Premium User). I just realized I can't enter certain sims that won't allow accounts that do not have Age Verification on. However, when I went to the website to age verify my account (will probably try to age verify my premium account as well--I don't remember if I did it before), it won't let me. It keeps saying that I failed. Is there anything I can do? Considering my account is now Basic, the Submit a Case page does not have the "Special Questions" option. In fact, none of the available drop down options are related to my problem! Which means I can't submit the info they want (like scanned ID). I already have a payment on info (credit card info on file) file in my Account, so that means they know of all people I'm already an adult. I don't know where else to turn or talk to.